“THINK POSITIVE” says the sign on the wall over Felicia Dennison’s desk. Another plaque just below her computer monitors says “Make it Happen.” Dennison, who joined ASWB as candidate services manager in July 2018, clearly brings the same upbeat attitude to her work. Her management of the Candidate Services Center focuses on “growth for the […]
Category: newsletter
I want to brag about one of ASWB’s most visible yet unseen teams: the candidate services representatives who staff our call center. Providing customer service to exam candidates is a large part of what ASWB does, Monday through Friday. Our Candidate Services Center representatives handled 69,485 telephone calls in 2018. Think about that number. Despite […]
Category: newsletter