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Asides

December 21, 2020

Asides

Survey says! Test-takers complete a short survey at the end of their licensing exam and have the opportunity to leave comments. Read some comments the ASWB exam administration staff received in October: “Thank you for taking COVID precautions.” “The practice exam was very helpful. I felt more confident in my test taking ability after I […]

Category: newsletter

Tag: asides, Mary Jo Monahan, staff

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Examination Development update: 2020 brings new projects and experienced staff

August 28, 2020

Examination Development update: 2020 brings new projects and experienced staff

 “The expertise Keeva, Stacey, and Carl bring to ASWB will be invaluable as we continue to process more exam items and as we move into our other program initiatives.” — Lavina Harless, Senior Director of Examination Services Despite challenges related to the COVID-19 pandemic that have caused all Examination Committee meetings to be convened virtually, […]

Category: newsletter

Tag: exam development, Exams, staff

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Photo of Heather Foley and Jill Armm standing in front of a pile of moving boxes with a countertop in the foreground

All in the timing

June 29, 2020

All in the timing

If there is one thing to be said for 2020, it’s that nothing’s gone according to plan. Professional sports? Canceled. Graduations? Virtual. Weddings? Postponed. Moving into a new headquarters? Minor adjustments. After delays in nearly every step of the building process, ASWB’s headquarters was finally ready—in the middle of a pandemic that has forced the […]

Category: newsletter

Tag: ASWB headquarters, staff

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Telework at ASWB keeps engines humming

June 29, 2020

Telework at ASWB keeps engines humming

It certainly has been a time of uncertainty and disturbance. But the resilience of ASWB staff and their dedication to the organization have been key to meeting the challenges and making the adjustments. – CEO Dwight Hymans In mid-March, ASWB’s executive leadership team of then CEO Mary Jo Monahan and incoming CEO Dwight Hymans decided […]

Category: newsletter

Tag: exam administration, Member services, staff

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20/20 in 2020: Focusing on a year of transition

February 28, 2020

20/20 in 2020: Focusing on a year of transition

The year 2020 ushers in a new decade for all of us, and it is sure to bring changes. Will those changes be social, economic, and /or political? We will have to “stay tuned” to see what the future holds. However, one thing we know for certain is that 2020 will be a year of […]

Category: newsletter

Tag: Harold Dean, President, staff, strategic framework

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New to the role, but not new to ASWB

February 28, 2020

New to the role, but not new to ASWB

  “Whatever you are, be a good one.”—Abraham Lincoln Dwight Hymans, ASWB chief operating officer, shared Lincoln’s quote during his remarks following ASWB President Harold Dean’s announcement to staff that the Board of Directors had selected Hymans as incoming CEO. Hymans used the opportunity to offer thoughts about leadership and teamwork to the rest of […]

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Tag: Dwight Hymans, staff

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Asides

February 28, 2020

Asides

A grateful farewell LYNN KING of Alberta retired this month from her position as executive director and registrar of the Alberta College of Social Workers. She also stepped down from the role of president of the Canadian Council of Social Work Regulators. In sharing the news with ASWB, LYNN wrote, “I want to relay sincerest […]

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Tag: ACE, asides, staff, volunteers

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Call center renews focus on customer service

April 30, 2019

Call center renews focus on customer service

“THINK POSITIVE” says the sign on the wall over Felicia Dennison’s desk. Another plaque just below her computer monitors says “Make it Happen.” Dennison, who joined ASWB as candidate services manager in July 2018, clearly brings the same upbeat attitude to her work. Her management of the Candidate Services Center focuses on “growth for the […]

Category: newsletter

Tag: candidate services center, exam administration, staff

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Customer service from the representative’s side

April 30, 2019

Customer service from the representative’s side

I want to brag about one of ASWB’s most visible yet unseen teams: the candidate services representatives who staff our call center. Providing customer service to exam candidates is a large part of what ASWB does, Monday through Friday. Our Candidate Services Center representatives handled 69,485 telephone calls in 2018. Think about that number. Despite […]

Category: newsletter

Tag: candidate services center, exam administration, staff

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Member services department expands to include strategic initiatives

February 26, 2019

Member services department expands to include strategic initiatives

Member services department expands to include strategic initiatives The new 2019–2021 Strategic Framework is already more than just a plan. With three overarching goals that focus on 1. acceptance and recognition of licensure in social work, 2. practice mobility, and 3. regulatory research, the framework affirmed at the 2018 Annual Meeting of the Delegate Assembly reflects […]

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