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Examination incident report

ASWB and Pearson VUE may take up to three weeks to resolve incidents because of the ongoing COVID-19 pandemic.

Exam incident report

According to the Candidate Rules Agreement that you signed at the test center, all issues must be reported to ASWB within two business days.
Exam date(Required)
Email(Required)
Were you approved for nonstandard testing arrangements for a disability or health condition?(Required)
Were you approved for nonstandard testing arrangements for English as a second language?(Required)
Please include time of the incident, names of staff members, duration of events, and all other relevant information.
Did you notify test center staff of the problem at the time of the occurrence?(Required)
Did you complete the examination?(Required)
Did you complete the survey at the end of the examination?(Required)
Did you receive an unofficial score report?(Required)
Re-registering to take the exam(Required)
Thank you for reporting the incident. If more information is needed, a representative from ASWB will contact you directly. It may take up to two weeks to receive an email about the issue’s resolution.