Examination incident report

ASWB and Pearson VUE may take up to three weeks to resolve incidents because of the ongoing COVID-19 pandemic.

Exam incident report

  • Per the candidate rules agreement that you signed at the test center, all issues must be reported to ASWB within two business days.
  • Please include time of the incident, names of staff members, duration of events, and all other relevant information.
  • Thank you for reporting the incident. If more information is needed, a representative from ASWB will contact you directly. It may take up to two weeks to receive an email about the issue’s resolution.