If you missed your examination appointment or did not cancel your appointment within the guidelines, ASWB may excuse the absence. To be considered for an excused absence, you will need to complete the Excused Absence Form within 30 days of your missed appointment.
The circumstances that caused your missed appointment will determine whether a rescheduling fee is required.
All requests are processed in the order they are received. It typically takes two weeks from the date of receipt to process the request. You will receive an email with the determination after your request is processed. If you have not received a determination after two weeks or have additional questions contact ASWB at email@example.com. Be sure to check email junk and spam folders.
ASWB will review your documentation to make a determination. If documentation is not provided at the time of the request or the documentation provided is not sufficient, your request will be processed for the reduced registration fee of US$150.
ASWB grants no more than two excused absences, regardless of fees, for a single exam administration.
Do not register and pay for your next examination until you have received the determination for your excused absence request. ASWB registration fees are nonrefundable.
Excused absences—no required fee
Circumstances in which the excused absence fee may be waived include, but are not limited to:
- Death of a family member
- Illness (self or family member)
- Car accident
- Weather-related delay
- Medical emergency (self or family member)
- Military deployment
Candidates must submit appropriate documentation. Examples include, but are not limited to:
- Hospital discharge paperwork that includes candidate’s name (or family member’s name) and date(s) covered
- Police report that includes candidate’s name and date(s) covered
- Practitioner’s note on clinic letterhead that includes candidate’s name (or family member’s name) and date(s) covered
- Death certificate or obituary
- News reports about closures or weather emergencies
- Employer letter on letterhead that includes candidate’s name and date(s) covered
Excused absences—registration fee reduced to US$150
Circumstances that require payment of a reduced registration fee may include, but are not limited to:
- Late arrival to the test center
- Incorrect rescheduling
- Insufficient ID on exam day
- Missed appointment
- Unpreparedness to test
- Documentation not provided
Request an excused absence
Candidates who missed their testing appointments can use this form to request to have their absence excused.