ASWB has adjusted its operations because of the COVID-19 pandemic. The information provided here is intended to help you navigate the changing circumstances of this public health emergency. It will be updated as the situation changes.
Social work licensing exams
The Candidate Services Center will be happy to assist you by phone with general information and support. If you are calling to register to take the exam, send your score to another state or province, purchase an online practice test, or purchase the ASWB Guide to the Social Work Exams you must complete these transactions online.
Representatives are available Monday through Friday, 9 a.m. to 4 p.m. Eastern. Incoming calls will be answered in the order received until 3:55 p.m. Due to high call volume, you may need to wait longer than usual for a representative. We also can answer some questions by email.
Thank you for your understanding and patience as we work to assist you, other candidates, and member boards while maintaining a safe working environment for our staff.
The current public health emergency has affected the availability of the social work licensing exams because of social distancing requirements and regional closures of nonessential businesses.
Pearson VUE has published extensive information about these changes on its COVID-19 page.
Can I still take the exam?
If you have already applied with your state or provincial social work board and they have notified ASWB of your approval, you may register online and schedule and take the exam. The process may, however, take longer than usual.
Are testing appointments available near me?
The only way for registered candidates to find out testing appointment availability at specific test centers is to go to the ASWB page on the Pearson VUE website and either create an account or log in to an existing account. Your Authorization to Test email has the information you need to create an account.
ASWB strongly recommends that you check for any travel restrictions before scheduling an examination out of state. If you travel to a state that has implemented travel restrictions, you may not be permitted to test.
Testing appointment availability is limited because of the pandemic. If you are unable to keep your scheduled appointment, please cancel it so that another candidate may test.
Will I be able to keep an appointment I made before the pandemic?
If Pearson VUE has canceled your appointment, you should have received an email notification. If you are unsure, you should go to the ASWB page on the Pearson VUE website and log in to confirm your appointment.
Is there a deadline for taking the exam?
Your Authorization to Test email includes information about the expiration of your registration. ASWB is waiving registration change fees (US$30) to apply extensions to candidate registration expiration dates affected by developments related to COVID-19.
Contact Candidate Services to ask about extending your registration. It is possible we will need an extension of your approval from your board. If that is the case, we will respond with instructions for you to request one.
Can I change my appointment?
If you have an existing testing appointment with Pearson VUE, you can follow the instructions on the information sheet on making an appointment for the exam to change it online.
Because of the public health emergency, Pearson VUE is experiencing high call volume and ASWB’s call center is temporarily closed. Your best option, if possible, is to cancel and reschedule online up to 24 hours before your appointment.
Candidates with special testing arrangements should refer to the Authorization to Test from ASWB for appointment scheduling instructions.
If you become ill and need to cancel your appointment with less than 24 hours’ notice, you must do so by calling Pearson VUE. No cancellations can be made online less than 24 hours before a scheduled appointment. ASWB is temporarily waiving the penalties for candidates canceling or changing an appointment less than 24 hours in advance if doing so because of onset of illness. Please refer to the section of the Pearson VUE COVID-19 webpage called latest health & safety requirements at Pearson VUE-owned test centers.
What safety measures and other provisions are in place at test centers?
- Face masks: Exam candidates must bring and wear their own face mask while at the test center and throughout the exam. Any surgical or cloth face mask, including a homemade face mask, is acceptable as long as it fully covers the nose and mouth. Candidates without a face mask will be denied testing services. Pearson VUE is unable to provide face masks to candidates.
- Bottled water: Until further notice, candidates are permitted to access their locker for water only. This is an exception to the typical Candidate Rules Agreement. Candidates must bring their own bottled water and will be permitted to drink in the waiting area.
- Identification: Until further notice, ASWB has authorized Pearson VUE to allow candidates to test with expired IDs, as many agencies are not open for renewals.
Can I take my exam online?
If you have updates to this information, please email Cara Sanner.
Information on state-level teletherapy provisions (Excel spreadsheet)
What can regulators do?
Social work regulatory boards are already taking action to facilitate social work services for people confronting the COVID-19 pandemic.